Policy | Open Learner

INTRODUCTION

At Open Learner, we are committed to protecting the privacy, integrity, and security of all data entrusted to us. This policy explains how we collect, use, share, store, and protect personal information when you access our services, programs, website, or otherwise engage with us. By using our services or providing your information, you accept the practices described in this policy.

SCOPE

This policy applies to:

All individuals (students, prospective students, alumni, professionals, partners) who engage with Open Learner.
All personal information collected by Open Learner – whether online or offline, and via all platforms, including our website, mobile apps, learning management systems, and other third-party integrations.
All data processing activities carried out by or on behalf of Open Learner.

What Information We Collect

We collect and maintain a variety of personal and non-personal information, including but not limited to:

Personal identifiers: name, date of birth, gender, contact information (email, phone, postal address).
Academic & professional background: previous education, certifications, employment history.
Enrollment & usage data: program registration, course progress, assessment results, attendance.
Financial/payment information: when applicable (tuition, fees, payment processor data). Note: We do not store full credit card details on our servers.
Technical/usage data: IP address, device details, browser type, website/app usage analytics and cookies.
Communications data: messages, support requests, feedback, surveys.
We collect such information either directly from you (when you register, apply, fill out forms, contact us) or indirectly (via our website/app cookies, analytics, third-party services).

How We Use Your Information (and Legal Basis for Processing).

Your information is used for the following primary purposes, each with a corresponding legal basis:

To manage your enrollment, program participation, certification issuance and academic progression.
(Legal Basis: Performance of Contract)
To communicate with you: program updates, service announcements, and support.
(Legal Basis: Performance of Contract; Legitimate Interest)
To send you marketing material, feedback requests, or surveys.
(Legal Basis: Consent, where required; Legitimate Interest)
To facilitate payments and financial transactions (where applicable).
(Legal Basis: Performance of Contract; Legal Obligation)
To improve our services, learning platforms, user-experience, analytics and operational planning.
(Legal Basis: Legitimate Interest)
To comply with legal, regulatory, accreditation, and institutional obligations.
(Legal Basis: Legal Obligation)
For other specific purposes to which you have explicitly consented or which are permitted by law.
(Legal Basis: Consent; Legitimate Interest)

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties for commercial marketing. However, we may share information in the following circumstances:

With trusted third-party service providers acting on our behalf (e.g., technology platform providers, payment processors, analytics services) under confidentiality agreements.
With our academic, professional or institutional partners where necessary for program delivery, certification, placement or progression.
When required by law, regulation, court order, or to protect rights, property or safety of Open Learner, our community or others.
In aggregated/anonymized form (where individual identity is not revealed) for statistical, research or reporting purposes.

Data Retention & Security

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law, regulation or accreditation standards.
We implement appropriate technical, administrative and organizational safeguards to protect your data against unauthorized access, disclosure, alteration or destruction.
Access to personal data is limited to authorized individuals with a business need-to-know.
Once data is no longer required, we securely delete or anonymize it.

Cookies, Tracking & Web Analytics

Our website and platforms may use cookies, web beacons, pixels and similar tracking technologies to:

Recognize your browser or device.
Understand how you interact with our site/platform (pages visited, time spent) so we can optimise functionality and user experience.
Automated or targeted communications (only where you have consented).
You may choose to disable or reject cookies via your browser settings; however, this may affect the proper functioning of certain features. For a detailed breakdown of the cookies we use and how to manage them, please refer to our dedicated Cookie Policy.

Your Rights

You have certain rights in relation to your personal information, subject to applicable law. These include the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion (or ‘Right to Erasure’) or anonymization of your data (to the extent permitted by law).
Withdraw consent for communications or processing where consent was the legal basis.
Right to Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
Right to Object to processing based on our legitimate interests, including for direct marketing.
Lodge a complaint or query about how your data is handled.
To exercise any of these rights, please contact us at the details below. We will respond to your request within the timeframe required by applicable law.

Children & Minors

If you are under the age of 18, you must obtain consent from your parent or legal guardian before providing any personal information. Open Learner does not knowingly collect personally identifiable information from children without verified parental/guardian consent.

Third-Party Links & Integrations

Our services may link to or incorporate external websites, applications or services that are not operated by Open Learner. We are not responsible for the privacy policies or practices of such third-parties; we encourage you to review those separately.

Changes to this Policy

We may update this policy from time to time to reflect changes in our practices, legal/regulatory requirements or technological developments. We will publish the updated version on our website with the date of last revision. Your continued use of our services after the change constitutes acceptance of the revised policy.

CONTACT US

If you have any questions, concerns or requests regarding this policy or your personal information, please contact:

Open Learner

Email: Support@open-learner.com

Address: C30C, First Floor, DHA Phase 5, Karachi, Pakistan

Phone: +92-21-3515-8598

WhatsApp: +92 300 111 9565

Effective Date: January 1, 2026 Last Updated: March 9, 2026